Refund policy

Terms of Refund & Exchange

• To receive a full refund (minus shipping costs), the product must be returned unopened and in the same condition as when received.
• The Refund & Exchange guarantee is valid for 14 days from the purchase receipt date.
• The 30-Day Refund & Exchange guarantee applies only to manufacturing defects, and does not apply to external damage, neglect, or misuse.
• All product accessories must be included and in original condition (Instruction Manual, Accessories, Invoice).
  
• After 14 days from receiving the order, we can assist with repairs under the warranty, as returns or exchanges will no longer be available.

Refund & Exchange Request Steps

• To initiate a Refund & Exchange request, simply reach out to our customer care team via phone, chat, or email at sghstore2006@gmail.com
• We’ll get in touch with you to confirm the delivery date with the shipping company for smooth processing.
  
• Once we receive the returned product, it will be carefully examined, where they will assess the condition and determine the appropriate next steps.
  • If your return or replacement request is approved, one of our customer care agents will contact you to discuss the preferred method for issuing your refund:
  •  For online payments, the refund will be transferred back to the same account used for the original payment.
  • cash payments or cash on delivery, we offer refunds via bank transfer, Vodafone Cash, Instapay, or in-person cash collection at our headquarters.

Required Information:

• For a return through the bank: (Full name - Account number - Bank name - Branch name - SWIFT Code.)
• For a return through Vodafone Cash or Instapay (mobile number and name).

*Terms and conditions apply.